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Eliminate your support desk headaches with Workforce Administration and Support Desk Services

August 2, 2018

WF Admin and Support Desk Services.jpgAny technology operations or solution administrator knows that pay policies, processes, and procedures are complex and change frequently. That’s no secret. You live it every day. So, you certainly want to avoid having inexperienced or uninformed employees responsible for troubleshooting, back-end configuration, performance evaluation, or system upkeep. I have good news for administrators in manufacturing and S&D landscapes. A new Workforce Central Advisory Services offering gives you access to Kronos industry experts to fulfill your internal support desk needs.

Administrators are busy people. And Advisory Services strategic advisors want to help minimize some of the hustle and bustle – at least from a Kronos perspective. All things considered, if you’re an administrator, you’re the one who monitors and confirms technology solutions are running smoothly, and you often take the lead on communicating uptime information to your organization for a number of solutions in addition to Kronos. It can be an enormous undertaking.

You don’t usually have time for webinars or forms of training that require hours out of the office. You live in the here and now and want to know about features and functionality that will help you in the instant an issue arises. With Workforce Administration and Support Desk Services, you can pick up the phone and call a Kronos strategic advisor for guidance and support on administering your solution – fast. Improve your operations by leveraging our expertise to get answers to your questions and eliminate the time and cost to recruit, hire, train, and retain support resources. Plus, free up your staff to focus on more important tasks. In sum, this opportunity allows the help desk to call the help desk!

Advisory Services strategic advisors are committed to helping you reach the business outcomes your organization has set out to achieve through eliminating your system administration and support desk headaches. What’s great about this service is that it’s flexible and can be adjusted to meet your needs with full- or part-time support resources.

Here’s a little sneak peek at the services and support provided:

  • Use and usability issues
  • Issue troubleshooting and resolution
  • Configuration changes
  • New business rule/policy configuration
  • Interface execution and support

…and more. Download the datasheet to check out the full list of available support.

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