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Driving a Superb Experience

May 4, 2017

After a long-overdue visit to the RMV (a year or so late…oops), I am now officially a Massachusetts driver! I dreaded converting my license – mostly because of the horror stories I’d heard about waiting for hours on end to get service.

I brought snacks, water, a book, my phone charger. I was in for the long haul. So, I was pleasantly surprised when the numbers were moving quickly and “Now serving B129 at counter 9!” rang from the intercom less than thirty minutes after my arrival. I handed over my documents, passed the eye test, sat for my picture, done. A seamless and painless process, and everyone was more than kind.

product-customer-first_pngI’ve recently found myself in a few situations where I wasn’t sure what to expect. One being my new role on the Kronos Services Marketing team. I was eager to begin; but at the same time, I was driving into the unknown. To say my experience has been positive would be an understatement. It’s been nothing short of superb! I felt at home right from the start, and I could tell my teammates hoped to see me succeed as much as I wanted to do so.

“What’s going on in the inside shows on the outside.” The experience I’ve had on an internal level reflects externally as well. Kronos helps you make the right decisions for your organization, because we care about your success as much as our own. Through Community, KronosWorksTM, our extensive Kronos Services, and our focus on putting customers first, we’re committed to helping you reach your goals long after you’ve come on board.

I am happy to report that all is better than ever in my new position and on the driving front. Cheers to superb experiences!

2 Comments leave one →
  1. May 5, 2017 8:42 am

    Yes, the DMV in many states is not the horror story from the days of old.

    In a nutshell, quite a few years ago many state DMV’s implemented a Customer Workflow Management solution from QMatic who specializes in this type of solution (We’re very familiar with them, they’re a customer of ours).

    In the same way as Kronos Workforce Central, Workforce Ready, and other solutions “streamline”, QMatic does this in a similar way for a different industry. In summary, organizations benefit “big time” when implementing these forms of intelligent automation!

    • Lauren Nawfel permalink*
      May 5, 2017 10:48 am

      Well said! I agree, automated solutions help organizations benefit both internally from a user perspective and externally in terms of creating a consistent customer experience. Thanks for your comment!

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