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Help Wanted: Professional Services Leader

September 23, 2015

Best Places to WorkYesterday I wrote about how Kronos helps logistics organizations globally to achieve their workforce management goals in the Kronos cloud. Logistics is part of a broad “Services and Distribution” category comprised of logistics and other services businesses. Like all of our industries served, “S&D” is growing consistently, which means we’re working lots of projects to implement, upgrade, and add-on workforce management solutions for our customers. Now we need a leader for our Services and Distribution consulting practice:

The Practice Director is responsible for providing the service delivery leadership. The position leads all aspects of Professional Service delivery and has ultimate Customer ownership. Specifically, this position is responsible for overseeing the resource requirements and execution of customer project engagements, financial performance, customer satisfaction, operational excellence (quality), creating partnerships with Kronos sales and corporate departments and ultimately, ensuring the balanced success of the market.

The Practice Director will directly manage a large team within the US; monitor project progress against project/engagement goals; work with Account Management and Sales in the development of service proposals; participate in Customer meetings; forecast expected performance; provide strategic feedback based on customer experience on the future of the Analytics product; and manage team’s operational performance by ensuring adherence to practice guidelines and through the achievement of operational and financial metrics.

The Services and Distribution Practice Director is just one of over 30 services positions open, and one of over 220 jobs available globally. Oh, and I almost forgot to mention, Kronos is a great place to work.

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