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Learning is Fundamental

July 24, 2015

Happy Fval_400x400riday, all! Today, please enjoy this guest post from Valerie Welland, Customer Experience Manager at Kronos. Today Val opens with a quote from Benjamin something. I don’t think she knows the guy personally or anything, but it is a great quote! Thanks Val and Ben!

By Valerie Welland

“Tell me and I forget.
Teach me and I remember.
Involve me and I learn.”
– Benjamin Franklin

Good ole Ben is right. Many people learn by being shown and then doing, but if you are involved in the process – you become invested in the outcome.

We talk a lot about Kronos customer experience. The quote above is why. With the feedback we receive from customer surveys, advice from our customer advisory board, and insights from many other customers, we are able to improve our process and products for our customers benefit.

We want our customers to feel involved in the outcome, and we want them to gain all the benefits they can from their Kronos software.

PortalOne of the ways to learn is by using our customer portal. Within the portal, one can find a ton of great information, including documentation and manuals on how to use or administer our software. Also, within a customer portal account, our customers can sign up for the customer version of our Kronos newsletter, Workforce Matters. This newsletter is chuck full of product information, industry related news, links to blogs, webinars, and ‘How do I’ – a “how to” article written based off of customer survey feedback. To start the learning process, simply:

  1. Sign up or login to the customer portal
  2. Sign up for Workforce Matters. (once in the portal, click community and there is a link for sign up)
  3. Schedule a customer portal tour, our support team would be happy to help show you some tips and get you off on the right foot!

If you’re not a Kronos customer, you can still get Workforce Matters. Here’s how, and here’s a peek:

WFM-July 2015

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