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The Hard Reset

November 19, 2014

Factory-resetOK, I guess Google’s Android 5.0 (Lollipop) mobile operating system launched today, but I won’t see it on my LG G2 probably for months, but that may not be such a bad thing. For the last 2 “over the air” software updates from VerizonWireless, it took a “factory (or hard) reset” to get my phone working correctly, I think. By the way, hard reset means deleting everything on your phone, hoping your backup worked (you did a backup, right?), then manually restoring mail accounts, icons, passwords, music, pictures, shortcuts… You know, everything.

This time Bluetooth was not working. It started failing right after VerizonWireless updated the phone to support their Voice over LTE (VoLTE) service. VoLTE basically routes calls through Verizon’s data network (think VOIP) rather than its voice network. It’s like HD audio, and it’s quite good, except I couldn’t have a conversation through my new car’s Bluetooth system because the upgrade broke the phone Bluetooth! Oh, and the messed up Bluetooth was also killing the usually great LG G2 battery.

You still with me?

So, after not finding an answer via the Verizon community or any of the other Android communities I frequent, last night I finally went to the Big Red Store. Nobody was in “the queue,” but I still waited 30 minutes until “Lanning” helped me. He looked at the phone and asked if I had tried a “soft reset” (basically turning the unit off and on). “Yep.” Then, in a really ominous sign, he frowned and scratched the back of his head like he was thinking, but with this weather, it may have just been dry, itchy scalp. Anyway, I knew then that “hard reset” was my plan for the evening.

Lanning did tell me to use Verizon’s cloud to back up my stuff, and it worked. As the laborious process went on, Maddy and the Bruins kept me company. The B’s played well, giving St. Louis the Blues, 2-0, but my mind wanted to know, “why is a hard reset necessary when Google-LG-Verizon update the software for the phone, and which one of them screwed it up? I may never know, but it’s working now.

That little journey was just to upgrade software on a phone. Upgrading enterprise software can be even more challenging… or not. If you have Workforce Central (WFC) in your own data center, our Upgrade Central provides a ton of content, and can help you understand your options. Of course an easier route for WFC is to go the SaaS route and have Kronos do your upgrades, and in the Workforce Ready world, upgrades just happen… like magic.

Come to think of it, when you consider what our phones can do today… Mail, talk, text, web, mapping, wireless streaming music, camera, video, games, hey, even Kronos… it is pretty magical.

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