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Promising the Experience You Expect

September 10, 2014

IMG_20140910_094142Yesterday I dropped by to see the videotaping of several Kronos employees speaking to our customers about their roles. Shira was there. She’s a project manager with responsibility for helping upgrade existing on-premise Workforce Central customers to our cloud. And our customers love her. We go back over 10 years, and I was so happy to see her and tell her in person how beautiful her little boy and girl are in Facebook pics.

Deb was there, too. She manages our curriculum development for training our customers. The quality of our training content is in large part due to Deb and her team.

Kristina was the first speaker I saw up against the green screen. She’s our VP of global professional services. It’s a big job, and just last month, the professional services team took 86 customers into production with Workforce Central and Workforce Ready. I’ve known Kristina for a few years since meeting at a Kronos charity event. When I met with her shortly after she began this new gig, I asked what her #1 priority was. “Customer satisfaction.” Everything I’ve heard since in her cool Hungarian accent has aligned with that commitment. You’ll hear that accent when the videos are finished, and you’ll hear Kristina’s promise to “persist to raise the bar to meet and exceed your expectations.”

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