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“You Make Me Want to Be a Better Man.”

May 7, 2013

It’s hard to believe that line from the film, “As Good as It Gets” is from 1997, but life moves pretty fast. If you don’t stop and look around once in a while, you could miss it. OK, I’m mixing movie metaphors, but they’re both true. I was reminded of the Jack Nicholson line yesterday while sitting in an all-day meeting on our Workforce Central cloud business. One slide really caught my attention, and I believe its creator is the one and only (Work)Joyce. The slide title was “Delivering on the Cloud Vision Requires Kronos Transformation,” but to me it felt more like, “The Cloud Makes Kronos Want to Be a Better Company.”

product to service orientation

Just like Jack’s character, Melvin Udall, we’re far from perfect, but we want to be a better partner, and we’re working hard at it across multiple organizations including Development, IT, Support, and Professional Services. These teams are working together to ensure our cloud customers realize the experience they expect. Hey, life in transition is hard, but we’re now supporting over 1.5 million employees using Workforce Central in the cloud, and that number is growing very quickly. We’re making process and operational improvements, and we’re evolving our product for optimal performance and efficiency in the cloud. Over the past several months, we’ve delivered cloud up-time exceeding 99.9%.

We’ll never stop working to improve. 99.9% may seem like a pretty good number, but it’s nowhere near as good as it gets.

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