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Some Assembly Required

November 28, 2012

This “demotivational poster” captures the agony of many a parent (or grandparent) on Christmas Eve. You buy little Brajdyn or Dayleigh Daley the jeep, doll house, or nuclear plant they wanted, and you simply ignore those three little words… Until Christmas Eve. Then, after overeating, over-eggnogging, and wrestling the glimmer twins to bed, you have to assemble the freakin’ thing, because if it’s not assembled, or not put together correctly, your little angel could turn into the early leader for next year’s naughty list. It’s pushing midnight and you need to learn how to put it together or your holiday investment will lack user adoption and could result in employee disengagement…

The same is true for your enterprise software. If you don’t assemble it correctly, and your kids don’t use it because they don’t know how, you’ve wasted a lot of money. Have some more eggnog. Recently Aberdeen released Learning for Long Term Success: Investing in Workforce Management Training and Education. Aberdeen found that 76% of organizations with a formal training program are satisfied with their technology versus only 50% with no formal training program. Aberdeen goes on to surmise that’s a clear indication more employees use the system and use it correctly. Aberdeen cites cost saving specifics like better scheduling accuracy and workforce capacity utilization as explicit benefits of good training. Finally, Aberdeen explores the training return on investment (ROI) of Kronos customer, the City of Houston. I’ve written about them before. They squeeze value from their Kronos system and are always looking for ways to increase it.

It would be great to have a place to go for instructional toy videos just when you need them, like our on-demand KnowledgePass for Kronos training, but sadly I couldn’t find one. However, as a public service, I did find this instructional video on assembling the “Majestic Mansion” doll house. Dayleigh’s gonna love it. You’re welcome.

One Comment leave one →
  1. Jay Meyers-hey permalink
    November 28, 2012 2:12 pm

    There are 3 other words, relative to assembly, I would wager that many ignore: “requires two adults”. I learned this when I found myself flat on my back at 3:00 AM with my fingers and toes laced between the elastic bands of the mini trampoline I was holding above me. My wife found me laughing uncontrollably at the Christmas Eve spectacle I presented. (Thank God this was in the pre-iPhone/Facebook era. ) “Two adults” implies having some experience in problem solving, and the strength to complete the process according to vision. Much like what is required of an enterprise software rollout. I think we call them executive sponsors.

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