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What happened in Vegas isn’t staying in Vegas

October 29, 2010

Sure, it would be more fun to report some Brett Favre type indiscretion I witnessed from last week’s Technology Services World, but the technology services professionals attending were a very well behaved bunch, and also seemed to be solid decision makers, especially in key third down situations late in playoff games…

As I roamed the long halls of the Mirage, I wittingly participated in Anteaters 2.0, a heads down ritual involving sniffing 0’s and 1’s from our glowing hands. Once sated with delicious data, we migrated between keynotes and break-out sessions where one key theme emerged:

We need to do a better job helping customers consume
more features of the products we sell. We need to own it.

The theme isn’t new. It was actually introduced last year in a book by Technology Services Industry Association CEO J.B Wood titled, “Complexity Avalanche: Overcoming the Threat to Technology Adoption.”

“The difference between the value the product could provide to the customer and the value it actually does provide is what we call the ‘consumption gap’.”

J.B. Wood, Complexity Avalanche

At Kronos, we were already well down the path of helping customers get more out of their Kronos products when the book was published, specifically with our Optimization Services. Our consultants work with Kronos customers to examine over 250 practice specifics in the following workforce management disciplines:

  • Labor cost management
  • Business intelligence
  • User adoption
  • Systems management

The short engagement delivers prioritized recommendations to help our customer improve their workforce management effectiveness and increase the ROI of their Kronos assets. Our customers love it.

How are you helping customers, or how are you being helped by technology partners, to get more from IT investments?

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