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Reminder – Moving to TODAY!

August 10, 2018

GettyImages-477819530.jpgToday’s the day! Working Smarter Cafe will officially call home this afternoon.

Thank you to all of our followers who have supported us since the very first Working Smarter Cafe post went live in 2010.

A couple things to remember:

  • Email subscribers will continue to receive notifications when content is posted on our new blog site.
  • The current Working Smarter Cafe URL,, will redirect you to the new site.

We hope our audience will continue to follow us! We’re easy to find. Go to and click on Working Smarter Cafe. This will bring you to the new site once it’s live. There, you can subscribe via RSS feed or email.

Thanks again! See you on the flip side.




We’re moving! Working Smarter Cafe on

August 9, 2018

Big changes coming to Working Smarter Cafe!

As of tomorrow afternoon, the Working Smarter Cafe blog will be hosted on the Kronos website. Our current URL and all links to past blog posts will redirect to the new page. We are very excited to call our home!

Along with this move comes updated branding as well. Here is a preview of the header image you will see when visiting us on the Kronos website!


I’d like to extend a special thank you to all of our email subscribers. Your readership is greatly appreciated! We’d hate to lose touch, so we’ve worked a little magic on our end to ensure you continue to be notified when we share posts.

We hope you enjoy the new reader experience! If you have comments you’d like to share with me directly, please don’t hesitate to reach out at

Thank you!

Workforce Ready KronosLIVE 2018. Are you going?

August 7, 2018

August is here; the summer is starting to wind down. Why not get one more road trip on the calendar? That’s precisely what Kronos Workforce Ready product experts have on their agendas this month. They’re packing their bags and making the trek to the midwest!

KronosLive 2018The draw? Workforce Ready KronosLIVE 2018 at the Kronos offices in Indianapolis, IN on Tuesday, August 21st. This customer-focused event is a free opportunity for customers to connect with both product experts and peers and learn about the newest updates on Workforce Ready. Yes, you read that correctly. This event is FREE.

Hmm, you might be thinking. What’s the snag? Just that space is limited, and that it’s filling up fast! You can register here to secure a spot.

Now a little insight into what’s in store. Customers in attendance will have the opportunity to connect one-on-one with Workforce Ready product managers, learn helpful tips and tricks and best practices that will make everyday tasks more efficient, and gain visibility into new Kronos Community features.

The conference begins at 12 p.m. and ends at 4 p.m. A colleague of mine, Workforce Ready Customer Marketing Manager Holly Bouffard, is your go-to person for questions. Please feel free to contact her on any additional details you might be curious about!

Eliminate your support desk headaches with Workforce Administration and Support Desk Services

August 2, 2018

WF Admin and Support Desk Services.jpgAny technology operations or solution administrator knows that pay policies, processes, and procedures are complex and change frequently. That’s no secret. You live it every day. So, you certainly want to avoid having inexperienced or uninformed employees responsible for troubleshooting, back-end configuration, performance evaluation, or system upkeep. I have good news for administrators in manufacturing and S&D landscapes. A new Workforce Central Advisory Services offering gives you access to Kronos industry experts to fulfill your internal support desk needs.

Administrators are busy people. And Advisory Services strategic advisors want to help minimize some of the hustle and bustle – at least from a Kronos perspective. All things considered, if you’re an administrator, you’re the one who monitors and confirms technology solutions are running smoothly, and you often take the lead on communicating uptime information to your organization for a number of solutions in addition to Kronos. It can be an enormous undertaking.

You don’t usually have time for webinars or forms of training that require hours out of the office. You live in the here and now and want to know about features and functionality that will help you in the instant an issue arises. With Workforce Administration and Support Desk Services, you can pick up the phone and call a Kronos strategic advisor for guidance and support on administering your solution – fast. Improve your operations by leveraging our expertise to get answers to your questions and eliminate the time and cost to recruit, hire, train, and retain support resources. Plus, free up your staff to focus on more important tasks. In sum, this opportunity allows the help desk to call the help desk!

Advisory Services strategic advisors are committed to helping you reach the business outcomes your organization has set out to achieve through eliminating your system administration and support desk headaches. What’s great about this service is that it’s flexible and can be adjusted to meet your needs with full- or part-time support resources.

Here’s a little sneak peek at the services and support provided:

  • Use and usability issues
  • Issue troubleshooting and resolution
  • Configuration changes
  • New business rule/policy configuration
  • Interface execution and support

…and more. Download the datasheet to check out the full list of available support.

Engaging the Gen Z Workforce in Manufacturing

July 31, 2018

61 million people in the U.S. make up Generation Z – the video streaming, Instagramming, digital natives born after 1997. According to consulting firm BridgeWorks, this generation is a connected, diverse, resilient, and pragmatic group placing value on stability, personalization, equality, and resourcefulness. They’ve grown up in the age of immediacy, on-demand entertainment, global communication, and citizen journalism, and it’s these conditions that influence how they live and how they view the world.

It’s evident that the future workforce is changing the future of work. “Growing up with ubiquitous connectivity, evolving mobile technology, and a growing gig economy, has altered how Gen Z views employment,” says Ryan Jenkins of in the recent Forbes article Gen Z In The Workforce: How To Recruit And Retain Youth Generations. Furthermore, Gen Z places great value on working from home, unlimited vacation time, and inspired workplaces and considers these used-to-be perks fundamental to the employee experience.


Naturally, many organizations have attracting and retaining youth talent top of mind. In particular, one industry experiencing a talent crisis is manufacturing. Younger generations simply aren’t considering careers in the field – a problematic reality with imminent baby boomer retirements. To fight through this dilemma, manufacturers are compelled to find a way to work smarter and develop strategies that will help to attract, engage, and retain the future workforce.

On Thursday, August 23rd at 2:00 p.m. EDT, industry experts John Frehse of Ankura and Kylene Zenk of Kronos will share 5 steps manufacturers can take to engage the Gen Z workforce. Register for the free, IndustryWeek-hosted, live webinar here. Topics will include understanding how to engage your multi-generational workforce, discovering new ideas for making your workforce “Gen-Z-ready,” and learning about the critical role technology plays in the employee experience.

I’m on the tail end of the millennial generation, and I am quite positive that we haven’t seen the end of our scrutiny. That being said, Gen Z is on the rise, and they are a force to be reckoned with. Change is upon is, and it’s certainly an exciting time to be an employee.

Two tutorials for new Workforce Mobile users

July 26, 2018

Counterpoint Research reveals that users around the globe spend more time on their smartphones than on any other device. I don’t find this statistic surprising. Having information available at our fingertips is just the way life is for most of us. The one thing I never leave home without is my smartphone, and I’d even go as far as to say this rings true for the vast majority of Americans – considering that 92 percent of millennials own smartphones along with 85 percent of Gen Exers, 67 percent of Baby Boomers, and 30 percent of the Silent Generation, according to Pew Research Center.

I probably spend about four hours on my phone a day…minimum. This sounds outrageous, but if you think about how much you can use your phone for these days (for fun and for work), it’s really not that crazy. I’m texting, browsing social media, checking emails, listening to audiobooks, and also taking care of work-related responsibilities through the Kronos mobile app.

Workforce Mobile empowers you to work when you want and access your critical employee information wherever you are. I use the mobile app most often to approve my timecard and request time off. In fact, I’m on vacation this week, so I’ll be logging in to the mobile app after sharing this post to approve my timecard for the past two weeks. Here’s a quick step-by-step tutorial demonstrating this task:

And I’ll likely submit a time-off request while I’m at it. As I sit here in the lobby of Fairmont Le Château Frontenac in Quebec City, I’m reminded of a few other days I’d like to take. Can you blame me? Here’s how to do that:

You can view more mobile tutorials on the Workforce Mobile YouTube playlist. Click here to see the full list of videos available.

Retain or remove? Managing employee data with Workforce Ready

July 24, 2018

The content for today’s post is courtesy of Kristen Wylie, Product Marketing Director, and Brad Nycz, Customer Success Manager, at Kronos.

Data is a big deal. It’s people’s private information, after all. And it’s an even larger concern with the onset of the General Data Protection Regulation (GDPR). GDPR focuses on the EU, but companies around the world are certainly feeling the impact of the new law as well.  

Simply put, GDPR is about protecting an individual’s personal data – biometric data, location data, name, address, email address, etc. It builds on the 1995 Data Protection Directive, a regulation that initially set data security standards for the EU in 1995. Now, under GDPR, EU personal data protection has been further strengthened and companies must be more explicit about their data collection and processing practices. At the same time, EU individuals are empowered with the enhanced rights to notice, access, and correction of their personal information.

GettyImages-958125224Individuals. Does this mean employees too? You bet. For Workforce Ready customers feeling the impact of GDPR compliance regulations, we’ve improved the data retention, deletion, and consent functionalities of the solution. In addition to compliance, these enhanced features help companies with or without EU employees – streamline data retention and removal processes.

  • Data retention policies: Most companies want two things when it comes to data retention – minimize the amount of employee data stored in Workforce Ready and hold data that must be stored no longer than necessary. We understand; so, with the June Workforce Ready release came the ability to automatically eliminate and term files or data sets. You determine your own retention policy start and end dates and define them in your solution. Once you set a retention policy for a certain data type, Workforce Ready will automate the removal of data that is marked as older than the retention period. The data is sent to a queue for removal when the retention period has lapsed, meaning deletion is not instantaneous. This helps ensure system performance isn’t impacted, as deleted or anonymized data is permanent and cannot be undone or recovered.
  • Employee data removal: On the other side of the coin is an employee requesting the removal of information. You can accommodate data removal requests while still adhering to your company-wide data retention requirements. The first step is to determine if a request is legitimate. If it is, then you can use this feature to remove data points. The system will cross-reference what information falls within data retention requirements and queue up only what falls outside your policy for removal.
  • Applicant consent: We’ve made it possible for job candidates applying for positions to agree that yes, you can hold their information in your database. Applicants can provide permissions when creating an applicant account or after they create an account under “My Profile.” If consent is granted, the data is retained. If not, it’s removed.

There are a few resources you should know about as well.

  • Workforce Ready Data Protection FAQ: Hosted on the Kronos Community and available via knowledge base article number 000064538, this document contains information on the international Workforce Ready features and functionality that you can use to support your data protection processes.
  • Training in My Learning: For an 11-page guide on setting and using the data retention functionality in Workforce Ready, go to Account > My Learning > Administrator—General > 1. Settings in your solution.
  • GDPR Overview Presentation: Check out this brief, 5-minute presentation recording on how Workforce Ready helps you address your GDPR needs from a workforce perspective.

Data privacy is a serious concern, but we’re here with upgraded compliance tools on the Workforce Ready side. With our enhanced functionality, you can address your employees’ data concerns and focus your attention where it matters most.

Note: In addition to being heavily impacted by local law and regulation, data privacy compliance is a highly business-specific and fact dependent endeavor, and you should consult your legal advisor for detailed guidance before proceeding with a personal data protection plan. The discussion provided above is for informational purposes only, is not customer specific, and is subject to change.

LAST CHANCE! KronosWorks 2018 Summer Savings

July 19, 2018

A few things you should know today:

  • KronosWorks summer savings ends tomorrow, Friday, July 20th!
  • This means you have one last chance to secure the $1,575 registration rate – more than $200 in savings.
  • After registering for KronosWorks, you can also save $150 on Kronos TechKnowledgy Preconference workshops. Advance pricing is currently at $925 for roughly the next 24 hours.

Attendees from far and wide come to KronosWorks to network, receive hands-on training, take advantage of one-on-one conversations with Kronos experts, and gain exclusive insight into new Kronos products and solutions. If you haven’t attended the event before, here’s a video that previews what goes on during the awesome 2 ½  day event in Las Vegas.



Before you make any final decisions, take a peek at the sessions catalog to see what you might like to attend. Search by day, recommended track, and duration to sort through the content offered this year. But what you see isn’t all that you’ll get. More sessions will be added as the event gets closer.

Please feel free to email or call 1-844-494-5265 with any questions, and the KronosWorks Events Team will be happy to assist. For announcements regarding registration, price breaks, and the agenda, log in to the Kronos Community and join the KronosWorks group.

Hope to see you in Vegas November 4-7!

PODCAST: Integration is an enabler, not a necessary evil

July 17, 2018


When you think about the word integration, what comes to mind? Let’s say someone approached you with that question. Would you have any idea how to explain it? I didn’t until I sat down with Matthew Brown and Ed White to talk about the magic behind software integrations. Matthew, a director in Kronos Services, and Ed, a manager in Product Management hold a wealth of knowledge on this technically tantalizing topic.

I’m excited to share this 30-minute podcast focusing on the nuts and bolts of the integration methods that enable us to gather the information we’re seeking – whether for work or for play.

You’ll learn about:

  • Integration methodologies
  • When and why they’re used
  • How they empower businesses and organizations

The takeaway? Integration should not be an afterthought. Organizations must put integration at the forefront of conversations about new technologies. If they don’t, according to Matthew, they’ll likely “pay for it down the road with manual processes, disparate data, and siloed functionality.”

And stay tuned for our second integrations podcast where I speak with two more Kronos experts about integrations and Workforce Dimensions. Discover the exciting capabilities the solution has to offer – made possible by partnerships with other awesome companies. Coming soon!


Good news on Friday the 13th – Historical Corrections for Workforce Central 8

July 13, 2018

Let me tell you a story.

GettyImages-678308142.jpgIt’s Friday the 13th, and Freddie must have stepped on every crack in the sidewalk and crossed all the black cats in the neighborhood the way her morning is going. She spilled coffee on her white shirt, the café where she is a regular messed up her usual breakfast sandwich, she’s late for work…and it’s raining. Yikes. Happy Friday Freddie!

Freddie finally arrives to work, sits down at her desk, and opens Kronos. She sees that several signed-off timecards have missing pay codes and incorrect punches. Freddie shakes her head and reminds herself to take the next Friday the 13th off. But then she remembers the enhanced Historical Corrections feature for Workforce Central 8.0.13 and above! And with that her luck began to change.

What are Historical Corrections?

A blessing, a bonus, a benefit. A safety net should you need it. Workforce Timekeeper doesn’t allow edits or adjustments to be made to locked data. But managers with access to Historical Corrections can revise incorrect information that has already been signed off in the system – missing pay codes, incorrect transfer information, missing or incorrect punches, and retroactive wage adjustments, for example.

The Historical Corrections feature was introduced with the release of Workforce Central 8.0 and has since been enhanced to allow even more functionality, including the ability to support viewing totals for current and previous pay periods in a Genie without double counting, specify a money pay code for retro wage calculations, and select an effective date for pay out, to name a few.

How do you perform Historical Corrections?

Think about it as a three-part process.

  1. First, ensure that the time period you want to correct is signed off.
  2. Next, enable edits. Some organizations will do this automatically and some will manually do this from a Genie.
  1. Finally, make your edits from a Genie or right in the timecard.

For individual employee corrections, as in Freddie’s case, changes are made directly in the historical timecard. You’ll first want to access the employee timecard and verify that its status is signed-off and that edits have been enabled. A quick way to tell if timecards are signed-off is to look at the background. If it’s gray, the timecard is signed off. And if edits are enabled, the add and delete row buttons will be active. Now, go ahead and make your changes or add the data you need to input.


Next, click the splitter bar to view the timecard add-on tabs. Select the Historical Corrections tab to verify the expected results and Save. Your changes are saved and any resulting updates to pay are applied to the time period defined by the pay rule.


It’s a great feature! And one that is certainly helpful. For more on modifying and deleting corrections, adding comments, and recalculating data or wage info, KnowledgePass subscribers can access the recorded Learning Live session (ID number YKLL80-37) on Historical Corrections in Workforce Central 8 and download the corresponding enhancements handout and job aid.

Resources are also available on the Kronos Community. Check out article number 000050732, titled Workforce Timekeeper v8.0.13 Historical Corrections for the Workforce Central Historical Corrections and Configuration User Guide.

Oh, and if you’re wondering what happens to Freddie, I can assure you that the second half of her day will go much better.

“When you believe in things that you don’t understand

Then you suffer

Superstition ain’t the way”


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